​​​​Angel E Ojeda​

Jones Lang LaSalle Incorporated (JLL)

RE&F Engineering for IFM, Ft Lauderdale & Caribbean (Contract with Microsoft)  

Feb/2023 – Current 

 

• Provide visibility of opportunities in processes and programs for improvements.-Participate and be engaged with IFM meeting cadence as set by RE&F. Meetings will include operational, strategic, and best practice forums. Tier One Partner will establish its’ own Rhythm of Business (ROB) activity as needed. -Develop and execute the annual Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables. For small and medium sites, work in coordination with FC. -Ensure compliance with SOPs for all contracted services, identify and include all variations applicable per site. Ensure all work stated in this SOW and Master agreement is completed in compliance with all governing laws, codes and regulations, MS Environmental Health, and Safety (EH&S), IT requirements and in full compliance with MS Insurance requirements

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PMO - Department of Health

Education and Training Division Manager (Contract PRDoH) 

Feb/2022 – June/2022 

 

• (Administrator of the Education and Training division) will be responsible for designing, integrating, and educating in new improvement processes for program management. Also, he will be a collaborator and responsible for developing and refining manuals, recommending financial and accounting capacity systems, ensuring alignment with program objectives, and monitoring procurement systems throughout the Puerto Rico Department of Health's multi sectorial programs.

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ISAM Project – Department of Health

COVID PH - Warehouse Supervisor (Manpower - Contract)

​Feb/2021–Feb/2022

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• Non-licensed public health professional providing support to a health department in the fight against COVID-19. Process management and working with the – SOP for the ISAM project. Warehouse and logistics supervisor of the shipping carriers of the ISAM project.

 

JAVO Films

Director / Fotógrafo y Videógrafo – (Personal Project).

​June 2020 - Feb 2021

 

• Grupo dedicado a la filmación de cortos y videos musicales. JAVO Films

• Producciones de Vídeos - Videos musicales, Cortometrajes, bodas, cumpleaños o cualquier evento especial.

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Institute of Statistics of Puerto Rico 

Collaborator of the Statistics Coordination Committee (Contract)

Nov/2019–June 2020

 

• The Staff Liaison serves as an advocate, administrator, and resource to enable the committee to fulfill its charge and accomplish its goals in accordance with the CCE mission, vision, and Strategic plan. Serves as a bridge between staff and governance, advises the chair and committee members, and assists the committee by providing strategic advice and facilitating communications, action, and cooperation.

 

Puerto Rico Department of Health 

Grants Manager - Federal Affairs - Crisis Program Management Office

Jan/2019 – Sept/2019

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• Managing overall grant efforts, documenting payments and expenditure, optimizing the grant administration process, overseeing fundraising, preparing progress reports, ensuring compliance with grant regulations, reviewing grant proposals, managing grant databases, engaging with donor agencies, educating staff on policies, and preparing financial reports. Developing grant policies and procedures, providing training and technical assistance to grant recipients, evaluating grant applications, reviewing performance and financial reports, Point of contact with grant recipients. In charge of analyzing and documenting in a standard document (SOP) the main business process of federal affairs. (Creation of Accounts, Drawdown Process, FFR Process, Travel, Property, Purchasing)

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PRPDG

Data Base Process Improvements – (Special Project).

​MAY 2016 - SEPT 2016

 

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities by following data program techniques and procedures. Maintains customer confidence and protects operations by keeping information confidential.

• Data Management and design new Excel layout for data input.

• Management the new process improvement with the Job Seeker Data base using the Jot Form and Google Drive web based program.

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MC-21

Eligibility Coordinator - (PBM)

MAY 2015 - DEC 2015

 

• Monitoring, coordination and management of daily confirmations of eligibility to customers, responsible for maintaining current records with the data of daily eligibility. Provide solutions to transmission problems of data to all MCO (Triple S, MMM, Mapfre, Molina, Humana, ASES Government) customers, to work with eligibility. ( Pharmacy Benefit Management ) (Revise and Update the SOP’s)

• Data Management and maintenance of prices of medicaments in our data base in RxClaim, and management the user’s access request to Rxclaim system.

• Assist to the weekly conference call with OPTUM staff to address any issues or situation with the data base system.

• Experience with standards for URAC (Utilization Review Accreditation Commission) (health care accreditation & certification) programs and HIPAA (Health Insurance Portability and Accountability Act)

 

 

WIRELESS IDEA.

Process Analyst.

​NOV 2012 - JUNE 2014

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• The Process Analyst is a position within the Wireless organization which is responsible for the overall success of activities related to process and quality improvements of our core data wireless mobile entertainment. These responsibilities include analyzing and interpreting data to ensure that profit is maximized, risk and costs are minimized through process improvement ideas. Analyze and document as-is business processes that affect critical metrics and identifying ways to improve company key performance indicators [KPI’s]. Identify areas of concern and work with internal departments to help resolve issues, implement and monitor solutions.

• Project Management to ensure that the project team understands all aspects of the PLAN G15 and Funnke projects relating to their respective responsibilities, and demonstrate a thorough understanding of the Tasks checklist and organizational structure.

• Work closely with all levels of the organization and cross functionally with (LATAM) to identify and analyze core business processes to maintain consistency among the new PLAN G15, and drive continuous improvement and best practices. (Data Management, Salesforce and SharePoint administration.) (DMAIC Process).

• Attend weekly conference calls with the IT Developer of NY to write and design the new SOP’s for the new project “Funnke” and tracking the progress of each tasks with project management tool.                             

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AT&T – Federal Government

Manager, Quality/M&P/Process

​MARCH 2011 - NOV 2012

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• In charge of the Federal Government procurement process to delivered orders, invoices and price verification in the shortest possible time.

• Manage conference calls with each Project Managers in USA to expedite critical orders and manage situations to ensure delivery time.

• Responsible for the identification, analysis, development, Writes, rewrites and/or edits documents such as technical and documentation of process improvements. Consults with line management on process management and improvement. Identifies and makes recommendations for process improvements. May work with Six Sigma certified professionals in accomplishing key projects through process and quality improvement. Strong daily interactions to acquire and analyze process measures results on a continuous basis. Ensures process capability, control, and improvement by implementing procedures and interpreting standards. Develops the application of tools, methods and systems to ensure continuous performance improvements. May employ Six Sigma methodology and analytics to accomplish business objectives.

• Attend to online trainings at the AT&T University web site to obtain Lean Six Sigma and DMAIC certifications.

• Maintain Compliance with ISO 9001 and with federal directives, including FIPS 140-2 (Federal Information Processing Standard), as well as the Federal Information Security Management Act (FISMA)

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News Distributor of PR

Merchandiser Sales Supervisor (Metro Area)

​NOV 2010 - MARCH 2011

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• Supervise, Select, conduct new hire orientation, train, motivate, and manage the performance Sales Reps to ensure performance standards.

• Analyze the Logistic Routes to improve delivery time to each vendor, communicate with each team to Identify customer and staffing needs.

• Monitoring Inventory levels to management opportunities that improve profitability. Maintaining all KPIS, quality, cost and efficiency of the team and individual to ensure all merchandising activities are properly executed at store level to meet customers' satisfaction and sales goal.

• Develop and create new Data Base in Excel to ensure monitoring the field using KIPS to accurate analysis for forecast, trends, and planning

• warehouse stock levels. Analyzing data to monitor performance, plan improvements and demand. Responsible for balancing of cash and inventory of products with each merchandiser. Ensuring that products appear in the right store at the appropriate time and in the correct quantities. Worked in the development of new warehouse logistics process and PC program system for the distribution, collection and delivery of products to optimize the delivery time and reduce errors to customers.

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DORAL BANK

Operations Assistant Manager – (Contract position)

DEC 2009 -JUNE 2010

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• Responsible for Management/Administration of all security procedures and operational performance of the Cataño Branch. Responsible of balance the daily GL Accounts.  Supervised, coached and trained service staff to ensure achievement quality goals.

• Oversaw all operational procedures and performed reconciliation of branch transactions, Cash / Vault / Teller / ATM audits and security system testing as required. Prepared daily reports and analysis on operational activities at the Branch. Scheduled Branch personnel and provided accurate and timely transactions (deposits, withdrawals, payments)

• Chosen to participate in the implementation of the new Teller System project, based on project management and leadership skills. Prepared, process maps, SOP’s and Circular Letters while assigned to the Teller System project.

• Maintain Compliance with FDIC (Federal Deposit Insurance Corporation) and ABPR (Bankers Association of Puerto Rico)

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AVON - Puerto Rico

Sales Analyst and Field Support

MAY 2004 - AUG 2009

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• Developed breakthrough tools in Excel to provide instant analytics, as well as strategic and technical support to the Sales team in Puerto Rico

• and the Caribbean. Monitored daily Sales “Key Performance Indicators” (KPI’s), including Circle of Excellence, Leadership program and current incentives programs; presented final analysis and recommendations. Provided analytic, strategic and technical support to the Sales team (41 District Managers and 3 Division Managers) reporting to the Sales Director. Prepared Daily Sales and orders Forecast, Trends and defined Goals and Plans. Deployed Tactical implementation plans to develop pilot testing for special initiatives for KPI’s improvement on the field. Managed the New pilot project to support the Field Team. Delivered training on software applications to enhance knowledge of Excel, PowerPoint and other tools to all District Managers. Serve as a member of the facility’s Emergency Response Team.

• Assist in the yearly cycle count inventory of the AVON warehouse.

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Quality Engineer Supervisor                        

MAY 2004 - AUG 2009

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• Responsible for maintaining and monitoring the Supply Chain Quality Metrics KPI’s at Avon Caguas. Updated Excel database and prepared weekly statistics report to Avon Latin American Cluster. Used internal and external metrics system to develop statistical tools to analyze, planning, and identify possible logistical problems to enhance productivity and increase product quality in the Supply Chain process.

• Supervised and provided support to 13 staff, and developed corrective action plans and special projects to correct failures and reduce defects. Organized and trained all new staff with the new selection process. Drives the design, development, implementation and management of logistics solutions for Supply Chain department. Improve efficiencies in the planning, managing, controlling, directing and coordinating the overall activities of other personnel and logistical support.

• Assist in the yearly cycle count inventory of the AVON warehouse.

• Manage to implement GMP’s (Good Manufacturing Practices) for each verification process.